Accessibility Guide

Moody Center is committed to full compliance with the Americans with Disabilities Act (ADA) and providing equal access to an enjoyable event experience for everyone in our community.  

Moody Center offers wheelchair accessible and low mobility seating on each level of the venue at comparable prices and sight-lines. Patrons must have a reserved ticket designated for ADA seating areas. Please note: The number and types of accessible tickets vary by event. For assistance with a previously placed order, please contact Fan Support
 
Tickets for accessible seating should be purchased directly through www.ticketmaster.com by selecting the accessibility tab under the “filters” option for your preferred event. 
 
In the wheelchair accessible areas, there will be removable folding chairs so wherever a wheelchair or scooter is needed the folding chair will be removed.
Assistive Listening Devices are available and complimentary to guests for all arena events. Headsets and receivers can be checked out at the Guest Services booth on the Main Concourse.  
One (1) AED is located on each level of the arena.
There is a changing table located in the St. David’s HealthCare First Aid station on the Main Concourse outside of sections 104/105. Baby changing tables can also be found in the majority of our men’s, women’s, and family restrooms.
Concession stands and marketplaces are all accessible to guests with disabilities. Guests may request additional assistance at these locations from the nearest arena team member. 
Moody Center has elevators available to ticket holders and guests with disabilities. Check with a nearby Guest Services member for assistance. 
You can enter Moody Center at the West Entrance or the Southeast Entrance.  
  
The main entry doors at Moody Center are all accessible to our guests with disabilities. For the convenience of our guests, one lane at each of our West & Southeast entry doors are designated for guests with disabilities.  
  
*See Portals for interior entrance to seats 
A Guest Services booth is located near the West Entrance on the Main Concourse and near the H-E-B Suite Level Entrance.
Guests may request an American Sign Language interpreter by contacting the Guest Services Department at GuestServices@moodycenteratx.com.
 
We request that guests provide advance notice at least fourteen (14) business days prior to the event date to schedule an ASL Interpreter. Requests made with less notice unfortunately do not guarantee an interpreter can be acquired. 
Accessible parking is available on a first-come basis for guests with disabilities in each available garage. Guests can  pre-purchase a parking spot at a variety of parking  garages near Moody Center. 

Manor Garage is the closest parking garage to Moody Center. Please note, when parking on levels 2-4, guests should take the elevator to level 2 and exit garage via ramp.

PLEASE CHECK THE RESPECTIVE EVENT LISTING FOR PARKING GARAGE OPEN TIMES.

NEW ADA Drop-Off/ Pick-Up: A passenger drop-off/ pick-up point is available on the northwest side of venue on Robert Dedman Dr. 

Directions: From E. Dean Keeton St., head south on San Jacinto Blvd. then east on Deloss Dodds Wy. At checkpoint, notify security personnel the passenger is disabled/ mobile-impaired to proceed to the ADA drop-off/ pick-up point located on the northwest side of venue on Robert Dedman Dr. 
Restrooms can be found on each level of the arena. Family Restrooms are available on the main level. All restrooms are accessible and have baby changing tables in most locations. 
Moody Center is able to offer sensory inclusive opportunities for our guests. Sensory bags containing fidget tools and noise-cancelling headphones, feeling thermometer cards and identification cards that allow arena team members to recognize that the individual has a sensory need, are available for checkout at no cost by leaving an ID at any of our Guest Services Booths.
Trained service animals as defined by the Americans with Disabilities Act (ADA) are welcome at Moody Center. Service animals must remain on a leash or in a harness at all times, unless special circumstances exist, and are required to rest in the seating area of the guest with the disability, rather than the aisle. 
Guests who require additional assistance because of a limitation in mobility can request a wheelchair transport from the entry doors of the arena to their seating location or you may TEXT Guest Services at 512-651-6840 upon arrival to our Accessibility Drop Off for assistance.
 
A Guest Services member will escort guests to their seat and arrange a pick-up time to escort them for their departure if desired. This service is available on a first come, first served basis and may be requested from any team member at the entry doors. Please note that arena wheelchairs cannot be left with guests during the event. 

If you have questions or require more information, please contact GuestServices@MoodyCenterATX.com.