FAQs

GENERAL INFO

Moody Center will host the biggest and best acts in the music industry. In addition to serving as the new homecourt of The University of Texas Women’s and Men’s basketball teams, the new arena will also host family, sport and community events.
The arena will be located on The University of Texas campus at 2001 Robert Dedman Drive Austin, TX 78712.
Austin-based Academy Award winner Matthew McConaughey will act as the “Minister of Culture” of the venue, ensuring Longhorn and Austin cultures are properly represented, thus creating a fan experience that is authentic to Austin and unlike any other venue in the country.
Moody Center is a 15,000+ seat venue with the largest event floor in the nation which will allow for a more intimate experience for spectators closest to the stage. 
Moody Center has the capability to be transformed into a 10,000-seat venue for basketball games, providing the opportunity for Longhorns fans and students to feel a part of the game.
Spring of 2022.
Moody Center is being constructed on land owned by The University of Texas. The $338 million venue is being privately-financed through a unique partnership between Oak View Group, Live Nation/ C3 Presents, Matthew McConaughey and The University of Texas at Austin.
Moody Foundation is a Galveston-based charitable group. The arena will be named Moody Center in honor of a $130 million gift from the Moody Foundation.
It is the largest gift the Moody Foundation has ever given to an organization and represents one of the largest gifts to The University of Texas. Previous local donations from the foundation include $50 million to the Moody College of Communications and $20 million to the Blanton Museum of Art.
Our partner, Live Nation in conjunction with their subsidiary C3 Presents, reaches over 71 million fans at 26,000 events in nearly 200 venues worldwide. Live Nation/ C3 Presents will assist in bringing first-class entertainment to Austin and Moody Center.
Sign up for our newsletter and follow us on socials to be the first to know about upcoming show announcements, event updates, access to exclusive pre-sales, and more.
Oak View Group (OVG) is a global sports and entertainment company founded by Tim Leiweke and Irving Azoff in 2015. OVG is focused on being a positive disruption to business as usual in the sports and live entertainment industry and currently has eight divisions across six global offices (Los Angeles, New York, London, Seattle, Austin, and Philadelphia).
Moody Center is committed to following CDC guidelines to ensure the arena presents an environment in which our guests can feel comfortable and safe. Moody Center will employ a mix of cutting-edge sanitization technologies paired with operational staffing, contactless technology, and cleaning solutions to ensure the health and safety of patrons and staff. For more information on Safety & Sanitization.
To submit a media request for an event, please apply here. All requests are subject to approval, access is not guaranteed. Requests are only for contributors on working assignment for a credentialed media outlet.

PREMIUM

For more information about Premium Suites and Concert Memberships, please visit the Premium Experience page.
For more information about Concert Memberships, please visit the Premium Experience page.
By placing a Concert Membership Deposit, you are securing your priority spot in line to purchase club seats at Moody Center. Concert Memberships include club seats in the lower bowl, exclusive club access and other amenities for Moody Center concerts, family shows, and other world-class events. The University of Texas Basketball games are not included in Concert Memberships. For more information about Concert Memberships, please visit the Premium Experience page.
To place your deposit, please visit this page.
To secure your place in line for the seat selection process, you will need to place a refundable deposit of $100 or $250 USD per seat.
Yes, deposits will be refundable should you waive your spot in the seat selection process.
Yes, deposit funds will go towards your Concert Membership.
Following your deposit purchase, a Moody Center sales representative will call you and offer assistance to identify the number of seats to fit your needs.
After you place a deposit, you will receive a confirmation email for your purchase. A Moody Center sales representative will follow up with you and provide more information about the seat selection process and your priority window.
For more information about Premium Experiences, please fill out the form on the Premium Club Experience page.

COMMON BOX OFFICE QUESTIONS

Tickets for shows and events at Moody Center may be purchased online at www.ticketmaster.com or by using the Ticketmaster App on your mobile device. Visit our Upcoming Events calendar for tickets and more info on future events at Moody Center!
If an event is rescheduled at Moody Center, please contact the original point of purchase for refund details.

In the event that a show cancels, Ticketmaster’s turnaround time for processing refunds is 30 days.

For other ticketing-related questions or concerns, please contact Ticketmaster support at help.ticketmaster.com or by phone at 800-653-8000.
Moody Center Box Office and Ticketmaster are the only authorized ticket vendors for all non-UT events taking place at Moody Center. Tickets purchased from any other source may not be valid. Moody Center is not able to honor, replace or refund invalid tickets. If you purchase tickets from an unauthorized agent in the secondary market, you may run the risk of purchasing counterfeit or invalid tickets.
The only authorized ticket resale service for Moody Center event tickets is Ticketmaster’s Ticket Exchange. Ticket Exchange is an online service that enables premium and fan-to-fan transactions. More information on Ticket Exchange.
Fans can pay for tickets using a valid debit or credit card (Visa, MasterCard, American Express, Discover or mobile wallets (currently includes Apple Pay). Cashless options are highly encouraged for contactless payment. 
Moody Center events use digital tickets for mobile entry to access the arena for most events. Digital tickets are a mobile form of ticket delivery from Ticketmaster. A digital ticket contains a QR code that is accessible using the TM App from the App Store or the TM App from Google Play on your smartphone. Guests present their phone at the gate with the QR code visible. The QR code will be scanned at the gate and a seat locator will be printed indicating seat location(s).
 For all sporting events and most concerts, children under twenty-four months do not require a ticket to be admitted, however, they must sit on an adult’s lap and may not occupy a seat. Any child who has reached their second birthday will require a ticket to enter the arena and must occupy their ticketed seat. Please note that some shows (especially those intended for children) may have a different age policy. Any events varying from our age policy will be clearly indicated on the event listing and ticketing pages.
In the event that a show cancels, Ticketmaster’s turnaround time for processing refunds is 30 days.

For ticketing-related questions or concerns, please contact Ticketmaster support at help.ticketmaster.com or by phone at 800-653-8000.