Box Office

Moody Center Box Office and Ticketmaster are the only authorized ticket vendors for all non-UT events taking place at Moody Center. Tickets purchased from any other source may not be valid. Moody Center is not able to guarantee to be able to honor, replace or refund invalid tickets. If you purchase tickets from an unauthorized agent in the secondary market, you may run the risk of purchasing counterfeit or invalid tickets.

The only authorized ticket resale service for Moody Center event tickets is Ticketmaster’s Ticket Exchange. Ticket Exchange is an online service that enables premium and fan-to-fan transactions. More information on Ticket Exchange.

Fans can pay for tickets at the Moody Center Box Office using a valid debit or credit card (Visa, MasterCard, American Express, Discover). Cash and checks are not accepted as forms of payment.

To offer greater convenience and safety, mobile-only ticketing will provide contactless entry to Moody Center for all events. Your mobile phone is your ticket. For non-UT basketball events, Moody Center utilizes SafeTix mobile-only tickets. This is a rotating barcode every few seconds when accessed from the Ticketmaster App, Moody Center App, and Ticketmaster website. When saved to a patrons’ mobile apple wallet, Near Field Communication is used and a barcode is not shown. Printouts or Screenshots will not work.

Easy entry for Concerts & Shows (non-basketball events):
1. Upon arrival to your event, locate your tickets in your Moody Center or Ticketmaster app or your apple wallet
2. Scan your barcode or tap your Apple Wallet Ticket at an Axess Pedestal
3. You’re in

Transferring tickets is easy and convenient:
1. Open the Ticketmaster or Moody Center app
2. Head to the “My Events” tab and find the event you are transferring tickets for.
3. Tap on “Transfer”
4. Select the tickets you’d like to transfer and tap “Transfer to”
5. Enter your recipient’s information, including their mobile number or email address and an optional note.
6. TIP: If a mobile number is entered, a link to claim the ticket will open within a text message–all you need to do is press send! If an email address is entered, a link to claim the ticket is sent via an email message.
7. Tap Transfer Ticket.
8. Your transfer is complete! When your recipient has accepted them, the ticket will show as claimed. You will receive an email confirming the ticket has been accepted by your recipient. After a successful transfer, the ticket is no longer valid for entry from your account.

Note: While transfer is available for most events, there are certain instances when it is not available.

Accept Tickets via Email:
1. Tap the Accept Tickets link in your email.
2. Log in or create a new account. Be sure to use the email address that the tickets were sent to. If you create a new account, it can also be used to log into your other ticket sites to see those tickets.
3. View your tickets by tapping View Tickets or by going to My Events.

Accept Tickets via Text:
1. Tap the Login link in your text messages.
2. Log in or create a new account.
3. View your tickets by tapping View Tickets or by going to My Events.

For most events, children under twenty-four months do not require a ticket to be admitted, however, they must sit on an adult’s lap and may not occupy a seat. Any child who has reached their second birthday will require a ticket to enter the arena and must occupy their ticketed seat. Please note that some shows (especially those intended for children) may have a different age policy. Any events varying from our age policy will be clearly indicated on the event listing and ticketing pages.

In the event that a show cancels, Ticketmaster’s turnaround time for processing refunds is 30 days.

For ticketing-related questions or concerns, please contact Ticketmaster support at help.ticketmaster.com or by phone at 800-653-8000.