If you have a TTY: 1-800-RELAY-TX (1-800-735-2989)
If you do not have a TTY: 1-800-RELAY-VV (1-800-735-2988)
COMMON BOX OFFICE QUESTIONS
Tickets for shows and events at Moody Center may be purchased online at www.ticketmaster.com or by using the Ticketmaster App on your mobile device. Visit our Upcoming Events calendar for tickets and more info on future events at Moody Center!
If any event is cancelled or rescheduled at Moody Center, please contact the original point of purchase for refund details. For other ticketing-related questions or concerns, please contact Ticketmaster support at help.ticketmaster.com or by phone at 800-653-8000.
Moody Center Box Office and Ticketmaster are the only authorized ticket vendors for all non-UT events taking place at Moody Center. Tickets purchased from any other source may not be valid. Moody Center is not able to honor, replace or refund invalid tickets. If you purchase tickets from an unauthorized agent in the secondary market, you may run the risk of purchasing counterfeit or invalid tickets. The only authorized ticket resale service for Moody Center event tickets is Ticketmaster’s Ticket Exchange. Ticket Exchange is an online service that enables premium and fan-to-fan transactions. More information on Ticket Exchange.
Fans can pay for tickets using a valid debit or credit card (Visa, MasterCard, American Express, Discover or mobile wallets (currently includes Apple Pay). Cashless options are highly encouraged for contactless payment.
Moody Center events use digital tickets for mobile entry to access the arena for most events. Digital tickets are a mobile form of ticket delivery from Ticketmaster. A digital ticket contains a QR code that is accessible using the TM App from the App Store or the TM App from Google Play on your smartphone. Guests present their phone at the gate with the QR code visible. The QR code will be scanned at the gate and a seat locator will be printed indicating seat location(s).
For all sporting events and most concerts, children under twenty-four months do not require a ticket to be admitted, however, they must sit on an adult’s lap and may not occupy a seat. Any child who has reached their second birthday will require a ticket to enter the arena and must occupy their ticketed seat. Please note that some shows (especially those intended for children) may have a different age policy. Any events varying from our age policy will be clearly indicated on the event listing and ticketing pages.
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